Legal — Terms, Consumer Rights & Policies (Australia)
This page sets out the legal terms that apply to your use of Wenvora services in Australia, including consumer guarantees under the Australian Consumer Law, delivery, refunds and dispute procedures.
Consumer Guarantees & Your Rights (Australia)
Under the Australian Consumer Law (ACL) you have rights when buying goods and services from Wenvora. These guarantees are in addition to any other rights you may have under law.
- Goods must be of acceptable quality (fresh, fit for purpose, match description).
- Services (including delivery) must be provided with due care and skill and within a reasonable time.
- Where a major failure occurs you may be entitled to a refund or replacement.
If you believe your order is not covered by a consumer guarantee or you seek a remedy, see our Complaints & Dispute Resolution section below.
Terms of Service — Key Points
- Orders are accepted subject to availability and payment clearance.
- Prices include GST where applicable; delivery fees displayed at checkout.
- Images are indicative; substitutions may occur for seasonal availability.
- We reserve the right to cancel orders due to stock, pricing errors or unforeseen issues.
- Liability for consequential loss is limited to the maximum extent permitted by law.
- By using our site you agree to these terms and related policies.
Delivery, Timings & Acceptance
We provide next‑day and same‑day delivery in many Australian metro areas. Delivery estimates are provided at checkout; time-specific delivery is not guaranteed unless expressly purchased.
- Signature may be required at delivery; leaving at a safe place may occur if requested by customer.
- We are not responsible for failure to deliver due to incorrect or incomplete recipient details.
- Refunds or replacements for non-delivery are assessed under ACL and our dispute procedure.
Returns, Refunds & FAQ
Privacy, Data Handling & Cookies
We handle personal information in accordance with Australian privacy principles and our Privacy Policy. For details on collection, use, disclosure, storage, access and correction please read our Privacy Policy.
Intellectual Property & Use of Content
All content on this site, including images, text and designs, is owned by or licensed to Wenvora. You may not reproduce or use our content without express permission. If you believe your IP rights are infringed, contact us with details.
Requests regarding intellectual property should include identification of the material, the location of the alleged infringement and a statement of good faith belief. We will respond promptly and in accordance with applicable law.
Complaints & Dispute Resolution
If you have a complaint about an order, please contact our Customer Service team. We will attempt to resolve complaints within a reasonable timeframe. If unresolved, you may escalate to an external dispute resolution body as set out below.
- Step 1 — Contact Wenvora: email Wenvora@gmail.com or call +61 39 384 75 61 with order details.
- Step 2 — Internal review within 10 business days.
- Step 3 — If not satisfied, complain to the Australian Competition & Consumer Commission (ACCC) or your State Fair Trading office.
This dispute resolution process is without prejudice to your ACL rights.
Governing Law & Changes to Terms
These terms are governed by the laws of the Commonwealth of Australia and the State of Victoria where applicable. We may update these legal terms; we will publish changes on this page and the revised date will be shown below.
Last updated: 2026